Terms and Conditions

All arrangements made between ourselves (the Owners) and you (the Client) are subject to the following conditions:

 

BOOKING:

As owners, we are authorised to offer this self-catering property for rental and can indicate if the property is available between certain dates, however as we are sure you will understand we can only confirm a booking upon receipt of the deposit and signed the booking form. A contract will exist only from the time we issue our confirmation of your booking. The accommodation booking is only for the clients named or numbered on the booking form.

DEPOSIT:

A 25% deposit is required to confirm a booking.  This is payable by bank transfer.  All deposits are non-refundable.

PAYMENT BALANCE:

The balance is due for payment 12 weeks before the date of departure. A reminder will be sent prior to the due date, but cannot guarantee receipt, it is the responsibility of the party leader to ensure that the final payment is made by the due date. If payment is not received on time, we will endeavour to contact the party leader to confirm that the payment will be sent without further delay, however, if payment is still not forthcoming or it is indicated that payment will not be forthcoming, we reserve the right to cancel the booking and retain the deposit.

LATE BOOKINGS:

For bookings within 12 weeks of departure, you are required to send full payment and signed booking form immediately, the booking would then be subject to written confirmation. The same booking conditions apply. Bookings made less than 6 months before arrival will be charged 50% deposit on booking and 50% 12 weeks prior to arrival.

SECURITY/DAMAGE DEPOSIT:

A security/damage deposit of £1000/£1500 for events is required from all rental groups. This is payable with the balance 12 weeks prior to booking by bank transfer. This will be returned within 14 days after the end date of the booking by bank transfer. Please be aware that some tanning products leave stains on bed linen and furniture.  Any stains we are unable to remove will be subject to a charge against your damage deposit.  The end of stay clean is included in the price however, guests are required to leave the accommodation clean, tidy and in the same condition as on their arrival. Any extra cleaning, laundry, maintenance and/or rubbish disposal required will be charged against the damage deposit.

CANCELLATIONS:

Cancellation of your booking may be given at any time providing it is made by the person who made the booking and is communicated to us in writing.  Cancellations made up to 6 months before the date of the booking will be charged the deposit only.  From 6 months to 12 weeks before the date of booking 50% of the total cost will be charged.  From 8 weeks to day of departure 100% of the total cost will be charged.

ADDITIONAL SERVICES:

We offer a variety of additional services to enhance your stay. These can be quoted for on request at time of booking.

DISABLED ACCESS:

We do have disabled access via bedroom 3. The villa is situated on one floor with the exception of the TV lounge, laundry room and gym. There is one step to get onto the front terrace. Some of the door entries and shower access are tight so before booking please contact us with the measurement of the wheelchair so that we can advise on accessibility.

 

 

CHECK-IN/CHECK-OUT:

Check-in time is 16.00 and Check-out at 10.00. We are happy to make arrangements to look after luggage when necessary. House Manager will advise if this is possible.

SECURITY:

All baggage, money and personal possessions remain at all times and in all circumstances at The Client’s risk. Any items of value should be kept in the safety deposit boxes provided.  We cannot take responsibility for any items lost or stolen.  Please take care to lock the villa when going out.

HEALTH AND SAFETY

Please ensure you have suitable insurance cover for health and holiday injury.  The use of the swimming pool is at your own risk. Please note that the swimming pool is an integral part of the house so special care will be needed when looking after small children.  No diving is permitted for the safety of all guests.  In the interest of safety we ask guests to use plastic glasses around the pool area.

INSURANCE

Guests are required to be in possession of a valid insurance policy, which covers them for cancellations, personal belongings, public liability and any accidental damage caused during their stay.

SERVICE:

We are unable to accept responsibility for any inconvenience caused by the failure of local services for any length of time such as electricity, water supply, broadband internet, and television (analogue or satellite).

Noise & Music

We are happy for you to play music in the reception room and pool terrace until the early hours but ask that all music on the front terrace stops but midnight as this disturbs the neighbours!

CLEANING/RUBBISH

La Roca Rara is a self-catering villa and guests are responsible for disposing of their own rubbish while staying at the villa. All rubbish is collected from communal areas and our nearest communal bins are at the bottom of the hill just past Hotel Rural Almazara on the left.  On check out please ensure you remove all rubbish and put any dishes and glassware in the dishwasher. Please turn it on before you leave. We ask that you leave the villa as you found it as any excessive cleaning required will be chargeable along with any costs for rubbish removal.

EVENTS AT LA ROCA RARA

We define an event as any gathering for over 30 people. We require notice for any such event and the following Terms and Conditions apply. All events are subject to a surcharge. Maximum capacity for Events is 80 people. All event plans are discussed and agreed with the on-site House Manager. Any event over 30 people will require plastic glasses by the pool area.

At all times, in the interest of safety, we ask guests to use plastic glasses around the pool area. Fireworks/lanterns are prohibited due to risk of fire. Candles (excluding battery operated ones) cannot be used around the swimming pool due to the plastic lining and damage they cause).

Use of villa facilities by any contracted services eg; bar, DJ/band, Caterers etc requires liaison with our house manager. We expect any contracted services to leave our facilities as they find them. The House Manager reserves the right to attend your event in an official capacity to oversee and maintain villa facilities as necessary. This is dependent upon guest numbers and services contracted.

Non-resident guests are expected to leave the premises once the event has finished. Please note that the villa is for use for the guests listed on the booking form only with the exception of event days specified. Our cleaning team will be utilised for a clear and clean of all social areas in the morning after the event to return the social areas of the villa back to a fit state.